Returns Policy - books
If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund, within 28 days of receipt.
This refund will cover the initial cost of the items purchased and delivery if returning the whole order, but not any delivery charges incurred by you on returning the product/s to us.
If the item is damaged or we have supplied you with the incorrect product, our Customer Services team will arrange a replacement or refund for the goods to be returned free of charge. If, after your order has been despatched, you wish to cancel the order because you no longer require the books, you will need to send the goods back to us at your own expense. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Authorisation to return damaged/incorrect goods must be obtained at all times.
Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
How to return your goods:
1. If you're not satisfied with your purchase, please call 01234 862217 to obtain a return advice number then return the item to us. A refund will be processed upon receipt of the parcel.
2. If your item is damaged or faulty, please email firstname.lastname@example.org with a photograph of the damage, your address details, any account/order details you may have and your preferred resolution (replacement or refund).
3. If you've received an incorrect item, please call our Customer Services team between Monday to Friday on 01234 862217 for advice.
Please allow up to 21 days for a refund. Please allow up to 10 days for a replacement. Damaged or faulty books will be replaced/refunded immediately when you contact us with the required photographic evidence.